Chris Voss – Never Split the Difference
Negotiating As If Your Life Depended On It
Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. These groundbreaking tactics, field-tested by former FBI lead international kidnapping negotiator Chris Voss, diverge from conventional negotiating strategies. They offer practical, emotional intelligence-driven tools that can be applied in business, the workplace, or even at home.
In Never Split the Difference, Voss and co-author Tahl Raz break down life-saving strategies used in high-stakes hostage negotiations, showing how they can transform your ability to achieve favorable outcomes in everyday negotiations. From asking for a raise to closing high-value business deals, these principles inject empathy and emotional awareness into the negotiation process, ensuring conversations more frequently go your way.
This course emphasizes practical techniques like tone of voice, calibrated questions, and tactical empathy to build trust and influence decisions. Voss, part of the generation that revolutionized the FBI’s negotiation approach, reveals his secrets to mastering negotiation for life-changing results.
Never Split the Difference: Beyond the Book
Take your learning further with Never Split the Difference: Beyond the Book, an online course featuring over 8 hours of content. Dive deeper into the concepts from the book while practicing these techniques through interactive role-playing scenarios. This program equips you with everything needed to succeed in negotiation and secure the best deals in any context.
What’s Included
The New Rules
- Heart vs Mind
- Life is Negotiation
Be a Mirror
- Introduction
- The Voice
- How to Confront
- Summary
- Simulation
Don’t Feel Their Pain, Label It
- Tactical Empathy
- Labeling
- Negative and Positive
- Accusation Audit
- Summary
- Simulation
Beware “Yes”, Master “No”
- Introduction
- “No” Starts it
- Persuade in Their World
- “No” is protection
- Summary
- Simulation
Trigger the Two Words That Immediately Transform Any Negotiation
- Introduction
- “That’s Right”
- Using “That’s Right”
- Simulation
Bend Their Reality
- Don’t Compromise
- Deadlines
- The F-Word
- Emotional Drivers
- Get a Better Salary
- Summary
- Simulation
Create the Illusion of Control
- The Other Side
- Suspend Unbelief
- Calibrate
- Summary
- Simulation
Guarantee Execution
- “Yes” and “How”
- Liars, Jerks and Everyone Else
- Influence
- The 7-38-55%
- Turning it Around
- Summary
- Simulation
Bargain Hard
- Introduction
- What Type are You
- Taking a Punch
- Punching Back
- Ackerman Bargaining
- Simulation
Find the Black Swan
- Leverage
- Three Types of Leverage
- Know Their Religion
- Mistakes #1, #2, #3
- Overcoming Fear
- Final Simulation
Hostage Negotiator-Leadership
- Introduction
- The Framework
- “It’s Not About You”
- Ego Authority Failure
- Engaging and Defusing with Tactical Empathy
- Sequencing and the Human Nature Response
- Calibrated Questions and Paraphrasing
- Summary
- Scenario
Conclusion
Master negotiation like a professional with Chris Voss’ Never Split the Difference. Whether you’re negotiating for business, career, or personal gains, this course equips you with unparalleled insights and techniques to transform outcomes in your favor. With interactive simulations and expert guidance, you’ll confidently tackle any negotiation scenario.